FAQS & Info

Important Information for Your Booking

To help your day run smoothly and ensure you’re ready by the agreed time, please take a moment to review the following guidelines before your appointment. These details are designed to make your experience as seamless and enjoyable as possible:

Before Your Appointment

Every bridal or editorial experience with Sheuli is designed to feel calm, luxurious, and effortless from beginning to end. To ensure your day runs seamlessly and you enjoy every moment without stress, a few simple preparations can make all the difference. The following information has been thoughtfully curated to help you feel fully prepared and confident ahead of your appointment so you can relax and focus on the joy of your occasion while Sheuli takes care of the rest.

Important Note:

If you are booking only Bridal Hijab Styling, it is recommended not to book make-up and hijab styling simultaneously. For the best outcome, hijab styling should take place after make-up, as it may require your head to move into different positions during the process.

    • Invoices are valid for 24 hours. After this time, unpaid invoices are automatically voided.

    • Please do not make payment after the 24-hour window without confirming arrangements with Sheuli.

    • Review your invoice carefully, including all details and notes at the bottom. If anything appears incorrect, contact Sheuli at your earliest convenience.

    • It is the client’s responsibility to ensure all payments are made on time.

    • • Late payments may incur a £50 fee and could result in cancellation of the booking.

    • • The remaining balance must be paid at least 24 hours before the booking date. 

    • Once payment is received, a final invoice will be issued.

    • Failure to make payment within this timeframe will void the booking.

    • Payment of the deposit confirms your agreement to these terms.

    • Appointments starting before 8:00 AM are considered outside of normal working hours. This includes travel, setup, and preparation time required to ensure that Sheuli arrives fully equipped and ready to deliver the highest quality service.

    • An additional £35 early call-out fee applies to these appointments. 

    • This ensures that early starts do not compromise the care, attention, and professionalism you expect.

    • Thank you for understanding this ensures your experience is seamless, relaxed, and of the highest quality, no matter what time your session begins.

    • Standard travel rates begin at £15.

    • Sheuli is available to travel across all areas of London for bridal and group party bookings.

    • Travel charges apply to all bookings and vary depending on location.

    • For services outside London, accommodation, travel, and related expenses must be covered by the client. These are calculated based on distance, travel time, and the type of booking.

    • Where possible, please provide a parking spot for Sheuli as close to the entry point of your address as possible.

    • This is important, as Sheuli will be carrying heavy equipment for the booking. Providing convenient parking helps ensure a calm, relaxing, and smooth appointment.

    • If there are any issues with parking, please contact Sheuli as soon as possible.

    • Any parking costs incurred will be the client’s responsibility. Whenever possible, Sheuli will discuss parking arrangements with you beforehand to avoid any surprises.

  • Maintaining a tidy, well-prepared space contributes to a smooth, stress-free experience on the day. In some cases, booking a hotel may be the most convenient option.

    Please note the following:

    • All clients are required to take a COVID test (rapid or lateral flow) 24 hours before the appointment and provide a photo of the result.

    • If you or anyone in your household has symptoms such as a cough, cold, or flu, please inform Sheuli immediately.

    • If your appointment is upstairs, kindly assist Sheuli with carrying her kit.

    • For timing and focus, please ensure no additional people are present in the room during the appointment.

    • Keep a window slightly open and the door ajar for ventilation.

    • Sheuli will be wearing a mask for safety and hygiene.

    • If you have any skin allergies or sensitivities, inform Sheuli beforehand. If you use specific products, please have them available for use during the appointment.

On the Day

  • Before Your Appointment

    To protect your outfit and maintain the integrity of your make-up:

    • It is advisable to wear your outfit beforehand to avoid any marks or smudges during the application process.

    • Consider wearing a protective gown or robe over your outfit during make-up and styling to keep it pristine.

    To ensure a smooth and enjoyable experience, please prepare the following before Sheuli’s arrival:

    Bridal outfit (wear prior to arrival for ease of make-up application)

    • Heels

    • Jewellery

    • Ironed hijab

    • Bouquet, handbag, dupatta, or veil

  • For best results:

    • Set up downstairs, near a window with natural daylight for optimal make-up application.

    • Exfoliate, cleanse, moisturise, and apply lip balm before Sheuli’s arrival.

    Please provide:

    • A full-length mirror for hijab styling and jewellery/dupatta setting.

    • Two chairs and a table for setting up the make-up kit.

    • A power point and sufficient space for lighting and setup (extension leads are helpful).

    If you have a preferred make-up or hijab style, have reference photos ready.

  • Preparing your skin in advance is one of the most valuable investments you can make in your bridal journey — ensuring your make-up not only looks flawless but feels radiant, fresh, and naturally luminous throughout your special day.

    Beautiful make-up begins with beautiful skin. Establishing a consistent skincare routine is one of the most important steps in achieving a healthy, radiant, and luminous complexion for your special day. Thoughtful preparation ensures your make-up sits seamlessly and enhances your natural glow rather than masking it.

    It is highly recommended to begin a tailored skincare routine at least six months before your wedding and, where possible, to schedule professional facials with a qualified facial specialist in advance of the big day.

    Peach Fuzz & Dermaplaning for Flawless Makeup

    For the smoothest, most flawless makeup application, removing peach fuzz is highly recommended. It creates a clean, even canvas for your makeup, helping it glide on seamlessly and look polished all day. Dermaplaning takes this a step further—it gently exfoliates the skin while removing fine hair, leaving your complexion radiant, smooth, and ready for a beautiful, long-lasting finish.

    Pro Tip from Sheuli:Taking this extra step not only enhances your makeup but also leaves your skin feeling soft and refreshed—perfect for any special occasion or everyday glow.

    Recommended Routine

    1. Exfoliate regularly to gently remove dead skin cells and reveal a brighter, smoother surface.

    2. Cleanse morning and evening to lift away impurities, oil, and build-up.

    3. Tone to balance and hydrate your skin.

    4. Apply serum to target specific skin concerns such as dullness, pigmentation, or fine lines.

    5. Use a sheet mask or face mask suited to your skin’s needs for an added boost of hydration or clarity.

    6. Gently apply eye cream to refresh and soothe the delicate under-eye area.

    7. Moisturise to nourish and create a smooth, supple base for make-up.

    8. Apply SPF 50+ sunscreen daily to protect against UV damage and preserve an even, glowing tone.

    Additional Tips for Radiant Skin

    • Use sheet masks to deliver hydration and address specific concerns in the weeks leading up to your wedding.

    • Incorporate facial oils for added nourishment, suited to your skin type.

    • Regular face masks can enhance hydration, brightness, and clarity.

    • Stay hydrated by drinking plenty of water throughout the day.

    • Maintain a balanced diet rich in fruits and vegetables for a natural, healthy glow.

    • Ensure you get adequate sleep to allow the skin to repair and rejuvenate overnight.

    • Reduce salt intake to minimise puffiness and water retention.

Your Booking

  • Sheuli’s goal is to provide you with the best possible experience while ensuring a smooth and fair process for both you and Sheuli. These policies are designed to protect both parties, set clear expectations, and help us deliver your appointment safely and efficiently.

    Bookings & Deposits

    • All bookings are non-refundable and non-transferable.

    • Deposits will only be refunded if Sheuli is unable to fulfill the booking.

    • If you need to reschedule, a new deposit will be required. This ensures that the time initially reserved can be fairly accounted for.

  • Sheuli is not liable for skin reactions. It is the client’s responsibility to inform Sheuli of any allergies or sensitivities to products in advance. In certain cases, you may be asked to provide your own products to ensure your safety and satisfaction.

    • Fur allergy notice: Sheuli has a severe fur allergy. Please ensure pets are kept away from the working area.

  • Sheuli is committed to maintaining a safe and comfortable environment for everyone. If you or your guests display inappropriate or abusive behavior, Sheuli reserves the right to leave. In such cases, the booking may not be completed, and no refund will be issued.

    • Sheuli may take photos or videos of the final look for her portfolio and social media platforms.

    • If you have any preferences or restrictions regarding photography or videography, please let Sheuli know prior to your appointment.

Thank you for understanding these policies they help us provide the best experience for everyone!